Refund policy
Return & Refund Policy
At Nostora, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Return Window
You may request a return within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused or only lightly inspected
- In its original condition
- In the original packaging
- Accompanied by proof of purchase or your order number
How to Request a Return
To start a return, contact us at:
Please include your:
- Full name
- Order number
- Reason for the return
- Photos of the product if there is a problem or damage
Our support team will review your request and provide the next steps.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include clear photos of the product and packaging so we can review the issue.
If the issue is confirmed, we may offer a replacement or refund depending on the situation.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, products that show clear signs of heavy use, damage caused after delivery, or improper care may not be eligible for return.
Return Shipping
Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Please do not send a return before contacting our support team and receiving return instructions.
Order Cancellations
If you need to cancel or change your order, contact us as soon as possible at Nostorasupport@gmail.com. We cannot guarantee cancellation once the order has already been processed or shipped.
Contact Us
If you have any questions about returns or refunds, please contact:
Nostora Customer Care
Comfort. Support. Better Rest.