Shipping policy
Shipping Policy
At Nostora, we are committed to providing a smooth and reliable delivery experience from the moment your order is placed until it arrives at your door.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Time
Estimated delivery time is generally:
5–10 business days
Delivery times may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside of our control.
Shipping Confirmation & Tracking
Once your order ships, we will send you a shipping confirmation email. If tracking information is available, you will be able to follow the progress of your delivery.
Please allow some time for tracking updates to appear after your order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update your information before the order is processed, but we cannot guarantee changes once the order has already been shipped.
Delayed Orders
Occasionally, deliveries may experience unexpected delays.
If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number so we can assist you.
Lost or Missing Packages
If tracking shows your package as delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.
If you still cannot find your package, contact us at Nostorasupport@gmail.com and our support team will review the situation.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- Clear photos of the product
- Photos of the packaging
Our team will review the issue and provide the appropriate assistance.
Multiple Packages
In some cases, items from the same order may be shipped separately and may arrive at different times.
Contact Us
For any questions regarding shipping or delivery, contact:
Nostora Customer Care
Comfort. Support. Better Rest.