Terms of service
Terms of Service
Overview
This website is operated by Nostora. Throughout the site, the terms “we,” “us,” and “our” refer to Nostora.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service.
1. Online Store Terms
By using this website, you confirm that you are legally able to enter into a purchase agreement in your location.
You may not use our products or website for any illegal or unauthorized purpose, and you may not violate any applicable laws while using our services.
2. General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
We may update, modify, suspend, or discontinue parts of the website without prior notice.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, features, and other information are accurate.
However, slight variations in color, appearance, packaging, or dimensions may occur.
We reserve the right to update product information or availability at any time.
4. Pricing and Payments
All prices are displayed in the currency shown at checkout.
Prices, discounts, and promotions may change without prior notice.
Orders will only be processed once payment has been successfully authorized.
5. Orders
We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, pricing errors, inventory issues, or inaccurate customer information.
If we cancel an order after payment has been processed, the appropriate refund will be issued to the original payment method.
6. Shipping and Delivery
Processing and delivery times are estimates and may be affected by carrier delays, holidays, weather, or circumstances outside our control.
Please review our Shipping Policy for more information.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers are responsible for reviewing the applicable return conditions before requesting a return.
8. Product Use
Our products are intended for their described everyday use.
Our ergonomic pillow is designed to support comfort during rest, but product information on this website should not be considered medical advice, diagnosis, or treatment.
Individual experiences may vary.
9. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information.
You are responsible for updating your information when necessary.
10. Third-Party Services
Our store may use third-party providers such as payment processors, shipping carriers, ecommerce applications, and other service providers.
These third parties may have their own terms and privacy policies, and Nostora is not responsible for their independent practices.
11. Intellectual Property
Unless otherwise stated, content owned by Nostora, including original branding, graphics, written content, and website design elements, may be protected by applicable intellectual property laws.
You may not reproduce or commercially use protected Nostora content without authorization.
12. Prohibited Uses
You may not use this website to engage in fraud, distribute malicious software, interfere with website security, collect information unlawfully, impersonate another person, or violate applicable laws or third-party rights.
13. Limitation of Liability
To the fullest extent permitted by law, Nostora will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or products.
Nothing in these Terms removes consumer rights that cannot legally be excluded.
14. Indemnification
You agree to be responsible for claims or losses arising from your unlawful use of the website or your violation of these Terms, to the extent permitted by applicable law.
15. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
16. Changes to These Terms
We may update these Terms of Service from time to time.
Changes become effective once the updated version is published on our website.
17. Contact Information
If you have questions about these Terms of Service, contact us at:
Nostora Customer Care
Comfort. Support. Better Rest.